Refund policy

EVRUNO Tech, a trading name of Everwell House, is an independent online retailer based in Grand Island, Nebraska. Your order ships directly from one of our fulfilment partners' own facilities, which are not all located inside the United States. Approved returns are posted back to our own address in Grand Island and are handled by us.

Every approved refund is paid to the original payment method used at checkout. We do not offer exchanges, replacements or store credit.

Return window

14-Day Returns: You have 14 days after receiving your order to request a return. Items must be unused, in their original condition, and in the original packaging. Certain items may be non-returnable where applicable. You are responsible for return shipping unless the item arrives damaged, defective, or incorrect.

You can request a return from your EVRUNO Tech account at any time inside that 14-day window.

How to request a return or refund

Start every request in your EVRUNO Tech account: Start a Return. You will also find a Start a Return link in our main menu and in the footer of every page. If you cannot sign in, or the page does not open for you, email mohamoudhass19@gmail.com with your order number and the reason, and we will start the return for you.

You will need:

Your order number and the email address you used at checkout. You can verify with your postal code or phone number instead.
The item you are asking about and the reason.
If the item arrived damaged, faulty, wrong or incomplete: a photo or short video showing the problem. This is required, and it is what lets us open a claim with our fulfilment partner on your behalf.

Every request is read by a person. We reply within 1-2 business days with a decision and clear next steps by email.

Please do not post anything to us before we approve your request. A parcel that arrives without an approved return number cannot be matched to your order, and we cannot refund it.

What can be refunded

Any physical product bought from EVRUNO Tech, for any reason, including simply changing your mind, provided it is unused, in its original condition and in its original packaging.
Discounted and sale items are included. Your refund is the amount you actually paid after any discount.
Gift cards cannot be returned or refunded.
Requests made more than 14 days after delivery cannot be refunded.
Certain items may be non-returnable where applicable. If that applies to something you have ordered, we tell you before you send anything back.

Where to send an approved return

When we approve your request we email you a return authorisation number. Write that number clearly on the outside of the parcel and post the item to:

EVRUNO Tech Returns
415 S Cherry St
Grand Island, NE 68801
United States

Post it within 14 days of the date we approve your request. Please use a tracked service and keep your proof of postage - that receipt is the only way to show the parcel was sent if it goes missing on its way to us.

Send the item back complete: the product itself and any accessories, cables, remotes or free items that came with it. It must be unused and in its original condition, and it must be returned in its original packaging.

Who pays return postage

If you changed your mind: you pay the return postage. There is no restocking fee of any kind.
If the item arrived damaged, faulty, wrong or incomplete: you pay at the counter, send us a photo of the postage receipt, and we add that amount to your refund. You are not left out of pocket for our mistake.

How long a refund takes

Counting from the day you send your request:

1-2 business days - we read your request and email you our decision.
Within 14 days of approval - you post the item back to the address above. The time in the post depends on the service you choose.
Up to 2 business days after your parcel reaches us - we check the item, issue the refund and email you to confirm.
3-10 business days after that - your bank or card issuer posts the money to your account. This step is controlled by your bank, not by us, and it is normally the longest part.

So from the day your return is delivered to us, the money is back with you within 12 business days at the outside, and usually well before that. If 20 calendar days have passed since your parcel reached us and you still cannot see the refund, email us and we will send you the refund confirmation to take to your bank.

If you changed your mind

Ask within 14 days of delivery. No photo or video is needed.
Post the item back to the address above within 14 days of our approval, at your own cost.
We refund the price you paid for the item, plus the sales tax charged on it.
The $8.00 you paid for standard shipping is not refunded. That is the original outbound shipping charge - the cost of sending the parcel to you in the first place, which we have already paid to the carrier and cannot recover. It is not a restocking fee. We do not charge a restocking fee of any kind.
If your order was $70.00 or more it shipped free, so there is no shipping charge to deduct and you are refunded the full price of the item plus tax.

If the item arrived damaged, faulty, wrong or incomplete

Contact us as soon as you can, and within 14 days of delivery.
A clear photo or short video of the problem is required.
If the evidence shows the item arrived damaged or faulty, that the wrong item was sent, or that part of the order is missing, you are refunded in full - the item, the sales tax, and the $8.00 shipping charge if you paid it.
Post the item back to the address above within 14 days of our approval. Send us a photo of the postage receipt and we add that amount to your refund.
A fault that appears in the first 7 days you have the item is treated the same way as a fault on arrival.
After the first 7 days, damage caused by use, misuse, accident or neglect is not covered. We do not reject these requests automatically: send the photos or video, and we will look at the evidence and tell you the outcome and the reason within 1-2 business days.

If your order has not arrived

Nothing is posted back in this case, because the parcel never reached you.

Tell us if 12 business days have passed since you placed your order and it has not arrived, or if tracking says delivered and you do not have the parcel.
12 business days is the far end of our normal delivery estimate - 1-3 business days to process plus 2-7 business days in transit - so by that point something has usually gone wrong.
We open an investigation with the carrier and our fulfilment partner, and tell you the outcome within 1-2 business days of their reply.
If the parcel is confirmed lost, you are refunded in full, including the $8.00 shipping charge if you paid it.
The 14-day window above is counted from delivery, so it does not apply to an order that never arrived.

Cancelling an order

You can cancel for a full refund at any time before your order is fulfilled, which is normally the first 1-3 business days. Email us or start a request in the returns centre. Once the order has been fulfilled it cannot be cancelled, and the 14-day return process above applies instead.