FAQ

How long does shipping take?

Orders are processed within 1-3 business days, then typically arrive within 7-14 business days. Total delivery time is usually 8-17 business days from the day you order. These windows are estimates, not guarantees.

What does shipping cost?

Standard shipping is a flat $8.00 per order. Shipping is free on orders of $70.00 or more. The exact amount is shown at checkout before you pay.

Where do your products ship from?

EVRUNO Tech does not operate a warehouse of its own. Every item in our catalogue is stocked and dispatched by third-party fulfilment partners, who ship from their own facilities. Those facilities are not all located inside the United States, which is why the delivery windows above apply.

Where is my order?

Once your order ships you will receive an email with a tracking number and link. Tracking can take 24-48 hours to start updating after a label is created. Tell us if 17 business days have passed since you placed your order and it has not arrived, or if tracking says delivered and you do not have the parcel. 17 business days is the far end of our normal delivery estimate, so by that point something has usually gone wrong. Start a request in our returns centre or email us with your order number, and we will open an investigation with the carrier and our fulfilment partner and tell you the outcome within 1-2 business days of their reply. If the parcel is confirmed lost, you are refunded in full, including the $8.00 shipping charge if you paid it.

How do I track my order?

Use the tracking link in your shipping confirmation email. You can also email us any time for an order status update.

I received a damaged, wrong, or incomplete item

Start a request in our returns centre using the Start a Return link within 14 days of delivery, and include a photo or short video of the problem. If the evidence shows the item arrived damaged or faulty, that the wrong item was sent, or that part of the order is missing, we refund everything you paid for that item - the item, the sales tax, and the $8.00 shipping charge if you paid it. Once we approve it, post the item back to us at 415 S Cherry St, Grand Island, NE 68801 - and we add your return postage to that refund.

I want a refund

Start a request in our returns centre within 14 days of delivery. If the item arrived damaged, faulty, wrong or incomplete, or never arrived, we refund everything you paid for it including the $8.00 shipping charge if you paid it. If you changed your mind, we refund the price you paid for the item plus the sales tax charged on it; the $8.00 you paid for standard shipping is not refunded, because that is the original outbound shipping charge - the cost of sending the parcel to you, which we have already paid to the carrier. It is not a restocking fee; we do not charge a restocking fee of any kind. Orders of $70.00 or more shipped free, so there is no shipping charge to deduct.

How long does a refund take?

We email you a decision within 1-2 business days of your request. If we approve it, you post the item back to us, and we issue the refund within 2 business days of your return reaching us and email you to confirm. Your bank or card issuer then takes a further 3-10 business days to post the money to your account, and that last step is controlled by them, not by us. Added together that is up to 14 business days, or about 20 calendar days, from your request to the money appearing. Most refunds arrive well before that.

What is your return policy?

14-Day Returns: You have 14 days after receiving your order to request a return. Items must be unused, in their original condition, and in the original packaging. Certain items may be non-returnable where applicable. If we approve your request, post the item back to us at 415 S Cherry St, Grand Island, NE 68801 within 14 days, using a tracked service. You pay the return postage if you changed your mind; we pay it if the item arrived damaged, faulty, wrong or incomplete. All approved refunds are paid to your original payment method; we do not offer replacements, exchanges or store credit. Timing: we email you a decision within 1-2 business days of your request, issue the refund within 2 business days of your return reaching us, and your bank or card issuer then takes a further 3-10 business days to post the money - up to 14 business days, or about 20 calendar days, in total. Full details are on our Refund policy page.